Fo76 Privacy Policy – Our Commitment to Protecting the Personal Data of Every Malaysian Member

Fo76 is an online casino platform serving the entertainment needs of players in Malaysia. We understand that your trust in fo76 is our most valuable asset, and a large part of that trust depends on how responsibly and faithfully we handle your personal information.

This Privacy Policy provides a detailed and transparent account of: what personal information fo76 collects when you register and use the platform; why that information is needed and how it is used; who it may be disclosed to under certain circumstances; and what security measures fo76 employs to protect your data from unauthorised access.

This policy applies to all users of the fo76 platform — including registered members, visitors browsing the fo76 website without registering, and any individual who interacts with fo76's services through official communication channels such as email, LiveChat, WhatsApp, or Telegram. This policy has been drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This Privacy Policy may be updated from time to time in response to operational requirements, changes in legislation, or improvements to fo76's security practices. The latest update date is always displayed at the top of this document. fo76 will provide appropriate notice to members when material changes are made to this policy.

Fo76 only collects personal information that is genuinely necessary to provide a safe, fair, and legally compliant online casino service. We do not collect excessive or irrelevant information. The following are the categories of information collected:

A. Account Registration Information

• Full name as it appears on your official Malaysian identity document (MyKad or Passport)
• An active Malaysian mobile number registered in your name
• Your self-set password (stored in hashed form — fo76 cannot view your password in its original form)
• Date of birth for age eligibility verification (18 years and above)

B. Financial & Transaction Information

• Deposit and withdrawal records — amounts, dates, and payment methods (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• E-wallet account number or bank account number used for transactions with fo76
• Complete transaction history within your fo76 account

C. Gaming Activity Information

• Gaming records — games played, total bets placed, wins and losses
• Gaming session times and duration for responsible gambling monitoring purposes
• Limit settings that you have personally configured in your fo76 account

D. Technical & Device Information

• IP address of the device used to access fo76
• Device type, operating system, and web browser used
• Cookie and session data to maintain login sessions and user preferences
• Geolocation information (country only, not precise location) for regional eligibility verification

Fo76 uses the personal information collected solely for legitimate, necessary, and relevant purposes in connection with providing online casino services to you. We do not use your data for any purpose beyond those stated below without first obtaining your explicit consent:

• Identity verification & eligibility: fo76 uses your registration details to verify that you are an eligible individual — aged 18 and above, based in Malaysia, and not on any self-exclusion list. This is a mandatory requirement that fo76 is obligated to comply with.
• Financial transaction processing: Your e-wallet or bank account details are used to process deposits from Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, and to return your winnings to the same method quickly and securely.
• Provision of gaming services: Your game activity records allow fo76 to deliver smooth gaming sessions, resolve any game disputes that may arise, and ensure the integrity of every round you play.
• Fraud prevention & security: fo76 analyses transaction patterns and account activity to detect and prevent fraud, money laundering, multiple account usage, and other security threats.
• Customer support: When you reach out to fo76's team via LiveChat, WhatsApp, or Telegram, we use your account information to verify your identity and resolve your enquiry more efficiently.
• Account-related communications: fo76 sends you important notifications — including transaction confirmations, security alerts, and terms updates — via the phone number or communication channel you registered with.
• Platform enhancements: Anonymised usage data is analysed in aggregate to help fo76 understand how players use the platform and to make improvements that benefit all members.
• Responsible gambling: Play session records and betting patterns are used by fo76's systems to identify early signs of problem gambling and to trigger appropriate support for affected members.

Fo76 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. This is a non-negotiable policy. However, in certain limited and lawful circumstances, fo76 may be required to share specific information with the following parties:

• Payment service provider: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, fo76 is required to share the necessary transaction details with the relevant payment service providers. These providers are bound by strict confidentiality agreements with fo76 and are prohibited from using your data for any other purpose.
• Technology service providers: fo76 uses cloud services and technical infrastructure from selected providers to operate the platform. These providers only access data that is strictly necessary for technical purposes and are bound by rigorous data processing agreements.
• Competent authorities: fo76 may be required under Malaysian law to disclose certain information to authorities such as the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or other regulatory bodies upon receipt of a valid official request made in accordance with proper legal procedures. In such situations, fo76 will disclose only the minimum information required and, where permitted, will notify the member concerned.
• Audit & compliance body: In the context of compliance audits, licence verification, or game integrity investigations, appointed independent auditors may need to access aggregated data or specific records. All such parties are bound by confidentiality agreements.

In all of the above situations, fo76 discloses only the information that is strictly necessary — adhering to the principle of data minimisation — and ensures that the receiving party is bound by data protection obligations equivalent to fo76's own standards.

Fo76 continuously invests in security technologies and procedures to ensure your personal data is protected at every stage — in transit, during processing, and in long-term storage. The key security measures fo76 employs include:

• Data encryption in transit: All communications between your browser and the fo76 platform are protected by TLS (Transport Layer Security) protocol with 256-bit SSL encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB. This means data in transit cannot be read by any party who intercepts it.
• Stored data encryption: Sensitive data such as financial information and identity verification documents are stored in encrypted form within fo76's databases. Even in the event of a physical breach of our servers, this data cannot be read without the appropriate encryption keys.
• Strict internal access controls: Only fo76 staff with a legitimate business need and who have passed rigorous background checks are permitted to access members' personal data. Every access is automatically logged and monitored by fo76's security systems.
• Real-time threat monitoring: fo76 uses an always-on threat detection system to identify and respond to unauthorised access attempts, cyberattacks, or suspicious activity in the shortest possible time.
• Regular security audits: The fo76 platform undergoes regular security audits conducted by independent third parties to identify and address any vulnerabilities before they can be exploited by malicious actors.
• Two-factor authentication (2FA): fo76 offers two-factor authentication via SMS OTP for an added layer of security during login and withdrawal processes — strongly recommended for all fo76 members.

While fo76 takes all reasonable steps to protect your data, no security system in the world can guarantee 100% absolute protection against every threat. You therefore play an important role in securing your fo76 account by using a strong password, not sharing your login credentials with anyone, and reporting any suspicious activity to the fo76 team promptly.

Fo76 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and collect anonymised usage data for analytical purposes. The following are the types of cookies used by fo76:

• Essential Cookies: These cookies are required for the core functionality of the fo76 platform — including maintaining your login session, storing security settings, and enabling navigation between pages. Without them, the fo76 platform will not function properly. This type of cookie cannot be disabled.
• Functional Cookies: Used to remember your personal preferences — such as your chosen language, display size, and table settings — so you don't have to reconfigure them each time you log in to fo76.
• Analytics Cookies: fo76 uses aggregated, anonymised usage data to understand platform usage patterns, identify the most popular pages, and make data-driven decisions to improve the experience for all members. This data contains no information that could personally identify you.
• Session Cookies: Temporary cookies that are automatically deleted when you close your web browser. Used to maintain session continuity while you are actively playing on fo76.

You can manage and control cookies through your web browser settings at any time. Most modern browsers — whether Chrome, Safari, Firefox, or Edge — allow you to view, delete, or block specific cookies. Please note that disabling essential cookies may affect the overall functionality of the fo76 platform.

Fo76 does not use third-party cookies for the purpose of personally targeted advertising. We do not track your activity across other websites outside the fo76 platform.

As a fo76 member and data subject under Malaysia's PDPA 2010, you have several important rights regarding your personal data, which we uphold responsibly. These rights include:

To exercise any of the rights above, please contact fo76's support team via email at [email protected] or via LiveChat on the platform. fo76 will respond to all data rights requests within the timeframe stipulated under PDPA 2010.

Fo76 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or to comply with applicable legal obligations. This principle, known as "storage limitation," is one of the key pillars of data protection upheld by fo76.

• Active account information: Retained for as long as your fo76 account remains active. Once your account is closed at your request, basic profile information is kept for the period required by law before being securely deleted.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and anti-money laundering legal requirements. This is a statutory obligation that cannot be waived even if you close your account.
• Gaming activity records: Retained for the duration your account is active and for a period of three (3) years after account closure, for the purposes of dispute resolution and compliance auditing.
• Support communication logs: Conversation records with fo76's support team are retained for two (2) years for service quality purposes and as reference in the event of a dispute.
• Cookie and session data: Session cookies are deleted automatically when you close your browser. Functional cookies are retained for a set duration — typically between 30 days and 12 months, depending on the cookie type.

Once the retention period expires, fo76 will securely delete your personal data using methods that ensure it cannot be recovered or accessed by any party after deletion. fo76 conducts regular reviews of stored data to ensure no data is retained beyond the required period.

Fo76 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our privacy practices, relevant Malaysian legislation, or the introduction of new services and features on the fo76 platform. All changes will be published on this page with the latest update date.

For material changes — that is, changes that significantly affect how we collect or use your personal data, or that reduce your privacy rights — fo76 will provide you with clear notice at least 14 days before the changes take effect. This notice will be delivered via:

• In-platform notification on fo76 upon your next login
• Messages to the phone number registered to your fo76 account
• A clear notice displayed on the fo76 website's main page

Your continued use of the fo76 platform after the effective date of any changes constitutes your acceptance of the latest version of this Privacy Policy. If you do not agree with any material changes, you have the right to close your fo76 account before those changes take effect — and fo76 will process the closure and any eligible balance refund in accordance with established procedures. fo76 encourages you to review this Privacy Policy page periodically to stay informed of the latest terms governing the protection of your personal data.

If you have any questions, concerns, or wish to exercise your rights as a data subject in relation to fo76's Privacy Policy, our team is available to assist you at any time. fo76 is committed to providing prompt, transparent, and satisfactory responses to all privacy-related enquiries received in English.

You can contact fo76 through the following channels:

• Email: [email protected] — please include "Privacy Enquiry" in the subject line for a faster response within 24 business hours
• LiveChat: Available directly on the fo76 platform around the clock — immediate responses from a trained support team
• WhatsApp & Telegram: Via fo76's official numbers and channels listed within the platform after you log in

Fo76 logs all privacy-related enquiries and endeavours to resolve each one within the timeframe prescribed by PDPA 2010. If you are not satisfied with fo76's response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection, the regulatory body responsible under PDPA 2010.